Returns & Exchanges
At LightBurn Software, we strive for total customer satisfaction with our digital products and hardware accessories. If you are not completely satisfied with your purchase, we offer a 30-day return window for eligible items to ensure you have the best experience possible.
Verify Eligibility
Ensure your item is in its original packaging for hardware, or that your software license has not been activated if you are seeking a digital refund.
Contact Support
Email our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) or software deactivation instructions.
Ship Your Item
For physical goods, securely package the item with the RMA number clearly marked on the outside and ship it to our designated processing center.
Receive Refund
Once we receive and inspect your return or confirm the license deactivation, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing